TECHNICAL SUPPORT

IT services company looking for technical support / help desk technician with windows and network experience. The candidate will be working as a team to support computers remotely. This candidate needs to be able to do the work and keep record in the company CRM for future use. This individual must feel comfortable working both in a team and working solo while maintaining deadlines.
Work Type:

The ideal candidate will have:
• A minimum of 3 years IT support experience plus some consulting experience (Strong Level 2 to Level 3 abilities)
• Above average multi-tasking skills and abilities
• Excellent problem investigation and problem determination skills and abilities
• Experience troubleshooting Windows issues including problems with Microsoft Office
• Experience troubleshooting computer hardware, printers, networks
• Experience with Active Directory, Group Policies and Microsoft Exchange Server
• Experience installing and Upgrading Windows Workstation and Server
• Experience scanning for and removing viruses, spyware and malware
• Experience with and an understanding of TCP networking, including DHCP, DNS and IP setup and wireless technologies
• Experience with Windows 2000, XP, Vista, and Windows 7
• Experience with Server 2000, 2003 and 2008
• Excellent Communication skills and follow-up ability
• Fluent in English with little to NO accent

Responsibilities:
• Answer incoming help requests from end users for help with Windows, Networking, Microsoft Office, Outlook Express, commercial website access and/or proprietary application software.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue in Ticketing System.
• Build rapport and elicit problem details from help desk customers.
• Create and/or update a clear, concise and comprehensive statement of the User’s real problem (not just what they say)
• Prioritize and schedule problems (multiple times per day)
• Escalate problems (when required) to the appropriately experienced internal technician.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution and document.
• Support environments of Windows 2000 all the way through Windows 7
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Add/Change/Delete users in Windows Active Directory and Windows Exchange Server based on company policies and guidelines.
• Identify and learn appropriate software and hardware used and supported by the company
• Perform remote support and/or hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Develop help sheets and frequently asked questions lists for end users.

Beneficial Experience:
 MCSE or MCSA
 Networking, routers experience
 CLI support for Microsoft Products
 Virtualization Experience
 Microsoft Office and Sun/Oracle Open Office


SALES AGENT

- Excellent english spoke language
- Should have a sales experience or working with sales account
- Good Attitude
- Can work under pressure and graveyard shift


For interested applicants, please contact Susan Abellon;
landline; (032) 420-3131 (Cebu-globe)
Cell no. (63) 915-311-6263
Email: abellons@yahoo.com or abellonsusan@gmail.net