Cebu Jobs Hiring

CALL CENTER SHIFT SUPERVISOR

The primary responsibility of the Call Center Shift Supervisor is to supervise the Call Center
during assigned shift. Focus on customer service, call volumes, call abandonment, staffing,
and reservations/revenue production.

QUALIFICATIONS:

- Must have 2 years Inbound/Outbound Call Center Management experience (required)
- Must have 1-2 years of Sales or Telesales experience (required)
- Atleast one year experience in a call center metrics
- Must be able to type 40 words per minute
- Must have excellent communication and interpersonal skills
- Must has basic computer skills
- College graduate preferred

DUTIES AND RESPONSIBILITIES:

- Setting and meeting performance targets for speed, efficiency, sales and quality;
- Liaison with Quality Assurance, Team Leaders, Operatives and third parties to gather in
monitoring random calls to improve quality, minimize errors and track operative performance
- Reviewing the performance of staff, identifying training needs and planning training
sessions;
- Coaching, motivating and retaining staff and coordinating bonus, reward and
incentive schemes;
- Forecasting and analyzing data against budget figures on a weekly and/or monthly basis;
- Preferably with certificate of training in a call center administration and reporting

Send your resume with photo to:
jmanagementsvc@gmail.com

How to apply:send email to jmanagementsvc@gmail.com
Company:Joshua Management Services LLC
Contact:Ken Landis
Email:jmanagementsvc@gmail.com