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Responsibilities• Ensures that processes are standardized and are compliant
• Ensures that metrics are achieved and does multiple times a day of reviewing the internal metrics and do revisions when necessary • Provides root cause reasons and possible solutions to identified issues • Ensures that identified issues are reported to respective stakeholders within 24 hours from receipt • Sets realistic timelines for resolution of issues identified • Provides updates and/or do follow-ups on identified action items on a regular basis • Uses reconciliation reports to highlight and resolve issues with payment, credit notes, refunds and claims. • Proactively provides relevant information (due dates of rates; changes made to any process or procedure; etc.) to the Logistics Service Provider and client (if applicable) within SLA |
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Process Manager Mandarin Support (Cebu Based) - URGENT!
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Process Manager
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Process Manager Japanese Support (Cebu Based)
Responsibilities
• Ensures that processes are standardized and are compliant • Ensures that metrics are achieved and does multiple times a day of reviewing the internal metrics and do revisions when necessary • Provides root cause reasons and possible solutions to identified issues • Ensures that identified issues are reported to respective stakeholders within 24 hours from receipt • Sets realistic timelines for resolution of issues identified • Provides updates and/or do follow-ups on identified action items on a regular basis • Uses reconciliation reports to highlight and resolve issues with payment, credit notes, refunds and claims. • Proactively provides relevant information (due dates of rates; changes made to any process or procedure; etc.) to the Logistics Service Provider and client (if applicable) within SLA • Reviews open and in progress status of requests daily • Ensures that hand-off requests are on time and to the correct team • Ensures that requests are processed within SLA • Ensures that deliverables are met on time, in quality and within budget for the contracted managed service |
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Process Manager
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