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 Responsibilities:• Responsible for overseeing the productivity and operations of the location. • Manage the relationship with our Outsourcing vendor on-site • Provide Leadership to a large team of Support staff. • Work with Support Management worldwide to maintain the highest level of Service to Players. • Work with coaches, trainers and Outsourcing coordinators to continually evaluate all resources and identify training needs for ongoing improvements. • Be a key player in the build and maintenance management of the location. • Work with Support Management to Manage workflow. • Ensure appropriate scheduling to efficiently answer Player requests. Job Specifications (skills needed): Requirements:• 5+ years of Customer Support Management experience supporting organizations in the hundreds • Expert in handling outsourcing relationships and outsourced staff. • Expert scheduling and team leadership skills. • Highly accountable, with flawless integrity. • Willing to travel internationally minimum 3-4 times yearly. • Results focused, and comfortable with demonstrating consistent success through data driven decisions. • Eager to contribute, open to new ideas and eager to share your own new suggestions on how we can constantly improve • Strong analytical skills with an eye for detail • Native spoken/Written English. • Fluent written/spoken Japanese/Korean is a strong plus. • A great team player who contributes and values the contributions of others • Must be able to legally live and work in the Philippines. • Willing to work on a graveyard shift. | |
| Date: | 5 July 2012 |
| City/Town: | Cebu |
| Location: | Cebu |
| Wage/Salary: | 50-70, 000 |
| Start: | 2 weeks - 1 month |
| Duration: | n/a |
| Type: | Full Time |
| How to apply: | email, phone |
| Company: | Kittelson & Carpo Consultancy |
| Contact: | Lea Soliman |
| Phone: | 09175433650 |
| Email: | lea@kittelsoncarpo.com |
Customer Support Manager
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Customer Support Manager
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