Quality Assurance Manager

Posted on Thursday, September 12, 2013 by Admin


Responsibilities:
  • Evaluate the Quality Management System
  • Ensure 100% Customer Satisfaction and check of all activities are directed towards this objective
  • Ensure that all Contractual Agreements are met and Project scores meet 90%
  • Identify Training and development issues in terms of Training need Identification and reasons of failure if any
  • Ensure regular Quality Monitoring
  • Prepare schedule and ensure adherence to the quality audits/checks schedule
  • Call monitoring process - Monitor performance according to agreed standards and take necessary action to communicate/advise/assist according to performance levels
  • Managing the changes identified in the process/Project - Planning and executing the changes identified
  • Improvement action plans for agents and process - Provides specific performance feedback, both positive and corrective, as soon as possible
  • Contribute to executive policy and strategy
  • Observe Client Interactions - Calibration call, update calls, Bi-Weekly calls and other client calls

Date:
11 September 2013
City/Town:
Cebu
Location:
Cebu
Wage/Salary:
Negotiable
Start:
As soon as possible
Duration:
Regular
Type:
Full Time
How to apply:
Interested candidates, please send resume to: executivecareers@staffright.com.ph
Company:
StaffRIGHT Solutions Inc.
Contact:
The Recruitment Team
Phone:
09178903429
Email:
 executivecareers@staffright.com.ph


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