Cebu Jobs Hiring

Convergys Corporation (NYSE: CVG) is a global leader in relationship management providing customer care, human resources, and billing services. We help our clients make smarter decisions about how to add value from their customer and employee relationships. We offer a "high-tech, human-touch" approach that combines skilled customer service representatives with advanced customer and information management technologies. This approach has made us a global leader for 25 years.

Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.

Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has nine contact center facilities in the Philippines – six located throughout Metro Manila, two in Cebu City, and one in Bacolod City. We employed approximately 14,500 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business. For more information about us, visit our global website at www.convergys.com.

Requirements:

• We are looking for candidates who completed at least 2 years of college, and/or Vocational Diploma / Short Course Certificate, Bachelor's/College Degree in any field
• Excellent communication skills in English
• We need candidates who are familiar with basic computer operations
• Has an ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
• Has an ability to deliver information at customer's knowledge level in an understandable manner
• Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
• Has strong interpersonal skills and ability to think independently and follow through effectively
• We need candidates who are dependable, keen on details and have strong customer service orientation.
• Applicants should be Filipino citizens or hold relevant residence status.
• Full-Time positions available
• Applicants must be willing to work in Cebu City.