Process Manager Japanese Support (Cebu Based)

Posted on Friday, February 21, 2014 by Admin

Responsibilities
• Ensures that processes are standardized and are compliant
• Ensures that metrics are achieved and does multiple times a day of reviewing the internal metrics and do revisions when necessary
• Provides root cause reasons and possible solutions to identified issues
• Ensures that identified issues are reported to respective stakeholders within 24 hours from receipt
• Sets realistic timelines for resolution of issues identified
• Provides updates and/or do follow-ups on identified action items on a regular basis
• Uses reconciliation reports to highlight and resolve issues with payment, credit notes, refunds and claims.
• Proactively provides relevant information (due dates of rates; changes made to any process or procedure; etc.) to the Logistics Service Provider and client (if applicable) within SLA
• Reviews open and in progress status of requests daily
• Ensures that hand-off requests are on time and to the correct team
• Ensures that requests are processed within SLA
• Ensures that deliverables are met on time, in quality and within budget for the contracted managed service


Requirements• Bachelor’s Degree in Accountancy , Business Administration or any Commerce-related courses, Industrial Engineering , Computer Science or Information Technology
• At least 2-3 years working experience in logistics or supply chain
• Should have experience in an IT/SaaS Company or Managed Services
• Preferably with Finance or Accounting background
• Should be excellent in speaking, writing, reading and understanding the Japanese language
• Has excellent command in English language both in oral and written
• Has experience in dealing with different personalities and types of Customers and/or clients across different geographic regions
• Communicates clearly and conveys message effectively and with certainty
• Should be excellent in Microsoft Office applications especially MS Excel
• Flexible with different shifts
• Has excellent leadership, analytical and critical thinking skills
• Proactive and pays excellent attention to details

How to apply:email resume to: dodette@joeriley.ph
Company:Joe Riley & Associates Inc.

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